App Terms Of Use

We exercise the utmost care and the highest security standards to protect against unauthorized access to your personal data. The processing of personal data on our website https://www.hplusnetwork.com/ and in Hplus Apps occurs in compliance with the rules of the General Data Protection Regulation (GDPR).

Controller Entity:

Controller as defined by the GDPR:Hares Consultancy FZ LLC Dubai Media City, Dubai – UAE‘HplusNetwork’ and/or Hplus in all of its forms, website & Apps are owned and operated by Hares Consultancy FZ LLC. HPlusNetwork provides a personalized recomendation service that allows its users to search and discover content over the Internet on certain Internet-connected TVs, and other devices ("HPlus ready devices").Please contact privacy@hplusnetwork.com for questions concerning the collection, processing and use of your personal data, along with requests for access to, rectification, blocking or erasure of data.

About Hplus Network:

Our business involves providing you with suggestions on the best content (movies, series & films) according to your personal taste, and showing you where you can view them.What we do: In order to customize your experience, we collect, process and store your interactions with our website and app. In general, all of your data is collected in an anonymized and pseudonymized form, and we may collect your personal data, however, for explicitly defined applications. Subject to your consent, we process some data with the help of third parties. Please read further to obtain additional details on this.What we do not do: We never collect sensitive information such as financial or health data. We never create profiles with legal ramifications pursuant to Article 22 of the GDPR. We never sell information on the user level (e.g. "Which movie did a particular user click on?"), unless this occurs in an aggregated form ("Which movies are popular among users?")

About your data:

We collect data from you and about you.
Why we collect data.
Our business involves providing you with suggestions on the best content (movies, series & films) according to your personal taste, and showing you where you can view them.What we do: In order to customize your experience, we collect, process and store your interactions with our website and app. In general, all of your data is collected in an anonymized and pseudonymized form, and we may collect your personal data, however, for explicitly defined applications. Subject to your consent, we process some data with the help of third parties. Please read further to obtain additional details on this.What we do not do: We never collect sensitive information such as financial or health data. We never create profiles with legal ramifications pursuant to Article 22 of the GDPR. We never sell information on the user level (e.g. "Which movie did a particular user click on?"), unless this occurs in an aggregated form ("Which movies are popular among users?")
Types of data we collect
Contact information. For example, we may collect your e-mail address if you register via e-mail for an account or to receive our e-mails or to provide feedback on our forms.Information that you transmit or post publicly. For example, we collect information that you post in a public area on our website. We also collect information if you take part in a survey.Demographic information. We may collect your zip code in order to assist you in finding movie theaters relevant to you.We passively collect information on your browsing history on Hplus network. We use unique browser cookies and web beacons in order to identify your browser by pseudonym.We may receive a limited amount of information on you from third parties. Examples of this are your profile ID and information to which you have allowed access via a particular registration provider during registration. From some partner tracking networks, we may also receive information on entertainment purchases that you have made via a link originating from Hplus network.Other information. If you use our website, we may also collect information on your IP address and the browser you are using. We may look at the site from where you came or which websites you visit when you leave us. If you use our mobile app, we may identify your GPS location, subject to your additional consent. We might look at how often you use the app and where you downloaded it.
How we store and process your data
We process and store your data in high security data centers within the EU, operated by Amazon Web Services and the Google Cloud Platform. These data centers are secured and certified according to the highest standards (minimum ISO 27001, 27017, 27018, EU Privacy Shield and standard contractual clauses) and protected through signed data protection addenda.All information provided is encrypted both during transmission (TLS) and at rest. Employee access to personal information is limited and validated.The processing and storage of information that is possibly personally identifiable is kept to a minimum required for operating the service (for example: your mobile GPS location is rounded off to the nearest 100 meters before our systems are requested to find movie theaters near you). Where required, this type of information is subject to access control, strict retention and pseudonymization.We retain personal data as long as is required or relevant for the practices described in this Policy, however no longer than for a total of 50 months. After this period, all your data is automatically erased if you are no longer active on Hplus network, unless retention of your data is mandated by law. We retain your data with the highest standard of currently available security processes and technologies; the Internet itself, however, is not 100% secure. We cannot promise that your use of our websites will be completely secure. We recommend that you exercise caution in the use of the Internet. This includes never sharing your passwords with others.

Concerning third parties and advertising:

We may provide information to third parties.
We will share information with our business partners to whom you have consented. In particular, we share data on the use of the website with social media platforms such as YouTube or Facebook to be able to show you relevant ads for your taste in movies. We track user data on our website and our apps via Google Analytics. We forward information if we are of the opinion that we are required to do so in order to comply with laws or to protect ourselves. For example, we forward information in response to a court order or a subpoena. We may also forward data upon request of government agencies or investigative entities. We may forward information if we are conducting investigations into potential fraud.We may forward information to any successor of our entire business or any part thereof. For example, if part of our business should be sold, we may forward our customer list in the course of this transaction. We instruct all third parties or demand of them within the statutory framework to destroy their data after 50 months if you do not remain active on Hplus network.We may forward information for other reasons which we describe to you at that time and place.
We may also link to other websites or offer third-party services on our website, over which we have no influence.
Our website and apps may also contain links to ads of third-party providers or other content using their own cookies or tracking technologies
We engage in interest-based advertising.
We may place interest-based advertising with personal and other information collected over time across several websites or other platforms. This may encompass apps as well. These ads are placed on websites or apps. They may also be delivered in e-mails. Interest-based advertising or "online behavior-based advertising" encompasses ads delivered to you after you leave our website, inviting you to return to our site. They also encompass ads that we consider relevant to you based upon your purchasing habits or your online activities.
How do we collect relevant information for interest-based advertising?
In order to decide what is relevant to you, we may examine the history of your movie interactions and purchases and collect certain mobile unique operating system IDs or your browser behavior. We could review these activities on our own platforms or on platforms of other providers. This information is collected with the tracking tools described above. We work with third parties to collect this information. These third parties may link your name or your e-mail address with other information collected by them. This may involve previous past purchases made off-line or online. In addition, it may also include online use information.

Concerning your rights and options:

You have certain options with respect to disclosure and marketing.You may unsubscribe to our marketing e-mails and push notifications. In order to unsubscribe to our advertising e-mails, follow the instructions in the advertising messages that you receive from us. And don't worry – even if you opt out of marketing messages, we will continue to send you transaction messages. These include responses to your questions or information regarding your account. You can manage cookies and tracking tools.

Here is how you manage tracking technologies and are able to delete cookies:

You can manage certain tracking tools. In many browsers, you can delete or reject cookies. How you are able to do this depends on the type of cookie. You can set up your browser to reject cookies – click here to learn how you can administer and manage your cookies. You can manage certain tracking tools on your mobile devices. These options are dependent upon the services of third-party operating system providers and are subject to their privacy policies; they are not dependent upon any services of Hplus network and are also not subject to the Hplus network privacypolicy. NOTICE: If you configure your computer to block cookies, it is possible you may not be able to access certain functions of our website or on the icon bar. If you block or delete cookies, not all of the tracking activities described here will be ended. The decisions you make are both browser- and device-specific.
For simplicity's sake, you will find instructions here that will possibly work on your mobile device; please observe, however, that the settings functions may vary depending upon the device.
Google Android
Devices with Google Play Services 4.0 and higher use the Google Android Advertising ID (AAID). Additional information for limiting ad tracking with help of this ID:
  • Open the Google settings app on your device
  • Select Advertising
  • Select Deactivate interest-based ads
Apple iOS
Devices running on iOS 6 or higher use the Apple Advertising Identifier (IDFA). Additional information for limiting ad tracking with help of this ID:
  • Open the settings app on your device
  • Select Privacy
  • Select Advertising
  • Select Limit ad tracking
You have options for the displayed interest-based ads.
The self-regulation program for online behavioral advertising offers consumers the option of rejecting the recording and use of their online behavior for advertising purposes. If you would like to do this, visit this website. The decisions you make are both browser- and device-specific. Some web browsers offer a "do not track" function. With this function, you can inform the websites visited by you that you do not wish for your online activities to be tracked. These functions are still not standard for all browsers. Our websites are currently not set up to respond to these signals.

Your rights as a Data Subject within the scope of the GDPR:

Subject to the GDPR, you are entitled to the following statutory rights as a Data Subject, to the extent its requirements are met:
  • Right of access concerning your data stored by us pursuant to Art. 15 GDPR,
  • Right to rectification of inaccurate data pursuant to Art. 16 GDPR,
  • Right to erasure concerning your data stored by us pursuant to Art. 17 GDPR,
  • Right to restriction of processing concerning your data stored by us pursuant to Art. 18 GDPR
  • Right to portability pursuant to Art. 20 GDPR,
  • Right to withdrawal at any time pursuant to Art. 7 (3) GDPR of consent that may have been provided to us(Consent Manager); this has the result that in the future we are no longer allowed to continue to process data based on this consent.
  • Right to lodge a complaint with a competent supervisory authority pursuant to Art. 77 GDPR, if in your view the processing of your personal data violates the rules of the GDPR.If you wish to exercise your rights as a Data Subject according to the GDPR, we will gladly take up your request at any time – please send us your unique pseudonym ID [xxxxxxxxxxxxxxxxxx]to our e-mail address, privacy@Hplusnetwork.com, and we will contact you within the grace period specified by the GDPR.
Right to Object
If your personal data is processed on the basis of legitimate interests pursuant to Art. 6 (1), sentence 1, lit. f GDPR, you have the right of objection to the processing of your personal data pursuant to Art. 21 GDPR, provided that there are grounds for doing so that arise from your particular situation.If you wish to exercise your right of objection, you can adjust the settings within our Consent Manager or send an e-mail to: privacy@Hplusnetwork.com.You can contact us with any questions regarding data protection via privacy@Hplusnetwork.com or by mail to the address of Hplus network FZ LLC